FAQ of Spin Palace Casino

we’ve compiled a comprehensive list of frequently asked questions to help you navigate your gaming experience smoothly. Whether you’re a new player looking to get started or an existing one with specific queries, you’ll find detailed answers about account management, game rules, payment methods, and more. Our goal is to provide you with immediate support and enhance your playing time with us. If your question isn’t addressed in the sections below, please feel free to reach out to our 24/7 customer service team who are always ready to assist you. Let’s ensure you have all the information you need for a fun and successful gaming adventure at Spin Palace Casino.

Is Spin Palace licensed and regulated?

The Lotteries and Gaming Authority of Malta takes care of Spin Palace casino.

What is the legal age for playing at the casino?

You must be 18 or older to play our games. If you are younger than 18, you can not play.

How can I be sure play is fair?

Spin Palace casino uses special software to make sure the games are fair. It is called a Random Number Generator and it decides who wins or loses. A special team of people also check to make sure the games are fair.

Why does the game I’m playing not work properly?

Spin Palace casino wants to make sure people get help if they need it. You can talk to someone who knows a lot and can help you with any questions or problems. They are very friendly and they will try to answer all your questions quickly.

How do I open a Spin Palace account?

Click Sign Up to start at Spin Palace. You will need to fill in some information. Make a username and password, add your personal details, pick a language and currency, and put in your phone number. That's all you need to do!

My account is locked – How can I unlock it?

If your account is locked, you need to ask someone from the support team to help you open it again.

Can I use a credit card not on my name at the online casino?

At Spin Palace, we want to keep our players safe. That means you can't use a credit card that does not belong to you. If your friends or family want to play our games, they should open their own accounts.

How do I sign up for an account on Spin Palace Casino?

Visit the website, click on the "Sign Up" button, and fill in your personal information as prompted. You’ll need to verify your email to activate your account.

What deposit methods can I use?

Players can use credit/debit cards, e-wallets like Skrill and Neteller, bank transfers, and even cryptocurrency in some regions.

Is there a welcome bonus for new players?

Yes, new players typically receive a welcome bonus which may include deposit matches and free spins. Check the promotions section for current details.

Can I play games on my smartphone?

Yes, the casino is fully mobile-optimized and also offers a downloadable app for both Android and iOS devices.

What are the withdrawal limits and times?

Withdrawal limits and times vary by method. E-wallets are usually the fastest, with transactions often processed within 24 hours.

How do I reset my password?

Click on the “Forgot Password” link on the login page at Spin Palace Casino and follow the instructions to reset your password via email.

How long do withdrawals take?

Depending on the method, withdrawals can take from 24 hours to several business days.

What Spin Palace Casino's customer support options are available?

Customer support is available 24/7 through live chat, email, and sometimes phone.

How can I ensure the games are fair?

The games are audited by independent bodies such as eCOGRA to ensure fairness and random outcomes.

What are the wagering requirements for bonuses?

Wagering requirements vary. Typically, players must wager the bonus amount a certain number of times before withdrawing.

Can I set betting limits on my account?

Yes, you can set daily, weekly, or monthly deposit or loss limits through the account settings.

What should I do if I have a technical issue?

Contact customer support with details of the issue, including the game affected, error messages, and time of the incident.

Is there a loyalty program?

Yes, the casino offers a loyalty program where you earn points for playing games, which can be redeemed for bonus credits.

How can I close my account?

To close your account, contact Spin Palace Casino's customer support and follow their instructions.

What types of games are available?

The casino offers slots, table games like blackjack and roulette, video poker, and live dealer games.

How do I update my personal details?

You can update your details through the "My Account" section on the website.

Are there fees for deposits or withdrawals?

The casino does not typically charge fees for deposits or withdrawals, but check with your payment provider.

Can I play games for free on Spin Palace Casino?

Many games offer a demo mode allowing you to play for free without betting real money.

What currencies does the casino accept?

The casino accepts several currencies, including NZD, USD, and EUR.

How do I opt in or out of promotional emails?

You can manage your email preferences from your account settings or directly through the links in the emails.

Where can I find the terms and conditions?

The terms and conditions are available at the bottom of the website’s homepage.

Can I have more than one account on Spin Palace?

No, each player is allowed only one account to ensure fair play and security.

How do I verify my account?

Verification requires submitting proof of identity, address, and sometimes payment method. Instructions are provided in your account settings.

What is the casino’s policy on responsible gambling?

The casino promotes responsible gambling with tools like self-exclusion, session limits, and links to help organizations.